About the Invoice

A Short Guide Through Your A1 Invoice

We have improved A1 Slovenija`s invoice. It is now much friendlier to use.

 More details on the new invoice: 

What are the advantages of the redesigned invoice?

The advantages of the redesigned invoice include an improved overview of the services rendered, which makes it easier to monitor and analyze your usage.

The new invoice emphasizes information on the subscriber, user, subscription plan, and extra options (data transfer, text messages, multimedia messages), and the amounts included in the subscription plan or option.

More Hide

What are the new features of the redesigned invoice?

The invoice lists all the subscription fees and the services in 6 categories:

  • the monthly subscription fee, which includes all the monthly subscription fees; those for subscription plans, as well as those for extra options for data allowance, text messages, or other payable options;
  • services conducted in Slovenia: this category lists all services conducted in Slovenia. If different prices are charged for a certain service, they will be listed each in their own line;
  • services conducted abroad: this category lists all services conducted in a foreign country, which we receive from foreign operators up to the date the invoice is issued;
  • payments and purchases: this category lists all additional purchases (e.g. Moneta);
  • value-added services: this category lists all services from commercial providers (e.g. calls to 090 numbers).
  • The redesigned invoice also includes the amount of outstanding invoices.
More Hide

What does the column “Number of events on the invoice” mean?

The column "Number of events" refers to the number of services conducted, listed in lines (e.g. number of subscription fees, text/multimedia messages sent, data transfer sessions conducted).

More Hide

Why are some services charged, while others are not?

The listed services from an accounting period are divided into categories. The charged services are only those services not included in the subscription plan, and those exceeding bundled allowances of an individual subscription plan and/or option.

More Hide

The listed services from an accounting period are divided into categories. The charged services are only those services not included in the subscription plan, and those exceeding bundled allowances of an individual subscription plan and/or option.

Listing the services by categories provides a better overview of the invoice. The list of services clearly shows which services were conducted in Slovenia and which abroad. Also, they are still listed chronologically within each section.

More Hide

What does the “Amounts carried from the previous period” and “Amounts carried over into the next month” mean?

The item "Amounts carried over from the previous period" includes the amounts from the previous accounting period which you did not use up. The item "Amounts carried over into the next month" includes the total amount of unused allowances transferred into the next accounting period. This only pertains to the subscription plans which allow for carrying over of unused allowances.

More Hide

Can I see on the invoice which subscription plan I have?

The information on the subscription plan is included on all invoices. It is written in the field above the list of services conducted on the individual invoice for one subscription plan. On the joint invoice for several subscription plans this information is written in the field above the list of services conducted and in the table for each phone number separately.

More Hide

I switched my subscription plan. Which plan will be listed on the invoice?

The information category will list the new subscription plan, i.e. the one that was active on the date the invoice was issued.

More Hide

Where on the invoice can I see which subscription plan I have, if I am a business customer with several subscriptions?

For business customers with several subscription plans the individual plans will not be included in the invoice the user receives. This information is included in the joint invoice for each phone number.

More Hide

Why are the charged amounts listed in decimal points (e.g. 0.5)?

The services listed on the redesigned invoice are charged proportionately from the date of activation to the end of the billing period. If the option was active for the whole month, the value is 1 (1 means whole month). If the option was activated 15 days before the end of the accounting period, the value is 0.5 (0.5 means half a month). If the option was activated during the accounting period, the subscription fee is charged proportionately with regard to the number of days until the end of your accounting period.

More Hide

Will I still continue to receive the paper itemized invoice in the future?

The itemized invoice is still free for customers receiving the e-invoice to their email address, and can also be viewed on the Moj A1 portal.

Subscribers receiving a printed itemized invoice will stop receiving it starting on 10 August 2014.

If you would like to continue receiving the itemized invoice or monitoring it, you can select between:

  • receiving the printed itemized invoice. The monthly fee for the printed itemized invoice is EUR 1.70. You can activate this option the Moj A1 portal, by visiting any A1's point of sale, or by calling customer support at 040 40 40 40;
  • viewing the itemized invoice for free on the Moj A1 portal;
  • receiving the invoice and the itemized invoice to your email address for free.
More Hide

What is an itemized invoice and in which format can I receive it?

The list of individual services conducted, i.e. the itemized invoice, is available per request with each monthly invoice. The last three digits of the phone numbers in the list are redacted in accordance with the legislation.

Customers receiving e-invoices can get an itemized invoice free of charge.

Customers receiving printed invoices can select between:

  • receiving the printed itemized invoice. The monthly fee for the printed itemized invoice is EUR 1.70. You can activate this option the Moj A1 portal, by visiting any A1's point of sale, or by calling customer support at 040 40 40 40;
  • viewing the itemized invoice for free on the Moj A1 portal.

You can opt to receive the invoice and the itemized invoice to your email address for free.

More Hide

Can I receive the printed invoice, as well as the itemized invoice to my email?

You can still receive the printed invoice and access the itemized invoice for free on the Moj A1 portal.

You can also opt to receive an e-invoice. This way you will be receiving the invoice and the itemized invoice in an electronic format (e-invoice). The combination of receiving a printed invoice and an itemized invoice in an electronic format (to your email address) is not possible.

More Hide

Can I receive an itemized invoice for a past period, and how can I do that?

Yes, you can also order an itemized invoice for a past period. In accordance with valid legislation this is possible only for the past 3 months.

You can always check your past 3 itemized invoices on the Moj A1 portal.

In order to receive a copy of the itemized invoice for the past three months, the subscriber has to submit a signed request in writing or submit it at a A1 point of sale. You then receive the copy by mail to the same address where you receive invoices.

The service is charged in accordance with the valid price list, at EUR 1.70.

More Hide

How can I opt in or opt our from receiving itemized invoices?

You can opt to receive itemized invoices when you conclude a subscription or at any later time.

Opting in or out from receiving an itemized invoice is possible by visiting any A1 point of sale, on the Moj Si.mobil portal, or by calling customer support at 040 40 40 40.

You can always check your past 3 itemized invoices on the Moj A1 portal, even if you do not have the option of receiving an itemized invoice activated.

More Hide

Where on the invoice can I find the VAT charge, and how is it charged?

All prices on the invoice in individual categories of services (monthly subscription fee, services in Slovenia, services abroad, etc.) are shown excluding VAT. VAT is charged with the total amount below right on the invoice (value including VAT).

For some services, for example Moneta and purchasing cinema tickets, VAT is not charged, and is therefore not listed on the invoice.

A1 Slovenija's pricelists all are shown with VAT included.

More Hide