Can I call free of charge to numbers in A1’s network?
Yes. If you are a prepaid user, you can call a selected A1 subscriber free of charge. This means you don’t have to worry, as they will be able to call you, even if your account is empty. To set up a connected number, visit your nearest A1’s point of sale
or by calling customer service at 040 40 40 40.
Does A1 inform me about the balance on my prepaid account?
A1’s subscribers receive a notification by SMS every time the balance on their connected prepaid account falls below €3. You can activate or deactivate notifications by calling customer service at 040 40 40 40 or visiting any A1’s point of sale. This will allow you to top up your prepaid account faster.
Are commercial numbers blocked on prepaid accounts?
Yes. Prepaid users have preset blocked calls to all 090 commercial numbers. This protects you from high costs that can result from commercial calls, and also protects children from any inappropriate content. Calls to commercial numbers can be activated per request.
Is commercial messaging blocked on prepaid accounts?
Yes. Prepaid users have preset blocked messaging for all commercial messages. This block can be revoked per request.
Where can I get information on my account?
All information on your account is available from a single location by registering to the Moj A1 portal or its app. The app is available from Google Play and App Store. The portal allows you to manage your settings, check your balance or top it up.
How can I check my balance and top up my A1 Simpl account?